Operations Management homework help. Course Project
Part One, A: Promote Ethical Conduct
Instructions:
For this part of the project, you will promote ethical behavior through a code of conduct that you create or revise for your organization. Apply Professor Brownell’s guidelines for codes of ethical conduct for service excellence:
• Use simple language
• Apply to all employees
• Incorporate key service-related values
• Help employees think before acting and make wise decisions
• Cover such topics as product quality, social responsibility, customer relations, supplier relationships, diversity and inclusion, discrimination, personal relationships, honesty and trust, personal relationships, professional conduct, conflict of interest, and personal responsibility
Be sure to contemplate Hall’s Ethical Questions as you formulate your code while completing each section of the chart below.
Create the Right Code of Conduct for Your Organization
State Your Organization’s Mission
Briefly describe your organization and provide its mission statement here:
Create or Update Your Code of Conduct
Provide your existing code of conduct, or note that your organization has not created one yet, as applicable.
Create a code of ethical conduct for service excellence for your organization. If you have revised an existing code of conduct, emphasize what you changed in a version that reflects what you’ve learned so far.
Point out how your code of conduct relates to Hall’s ethical questions. Explain your answer while providing examples specific to your organization, where possible.
Instructions:
For this part of your project, you will reflect on the module’s required reading in the Leading at a Higher-Level textbook. As a reminder the required reading for this module is:
Leading at a Higher Level: Chapter 18: Servant Leadership, pp. 287 – 312.
Complete the questions provided below.
What do you believe are the most important characteristics of Servant Leadership? What aspects of this style feel comfortable for you? What aspects would you be less comfortable adopting?
Do you find the concept of “Driven” vs “Called” a useful way to think about leadership? Explain.
Do you believe Servant Leaders promote service excellence to a greater extent than leaders who have embraced other styles? Explain.
Part Two, A: Demonstrate the Principles of Servant Leadership
Instructions:
For this part of your project, you will examine servant leadership within your organization and the servant leadership you can provide to others.
Demonstrate the Principles of Servant Leadership
Servant Leadership in Your Organization
Select someone in your organization who could be a role model for servant leadership. Describe this person’s specific servant leadership behaviors and the context.
Does this person take any risks to accomplish his or her goals? Please explain.
If there are no Servant Leaders in your organization, why do you think this is the case?
How do you think servant leadership could benefit or is already benefiting your organization?
Your Role as a Servant Leader
Can you see yourself as a Servant Leader? Why or why not?
Even if you are not currently a Servant Leader, what are some steps you could take to become more service-oriented in your leadership style?
Servant Leaders inspire big dreams. What would be your big dream for your organization’s service culture? Describe in as much detail as possible.
Of the leadership characteristics you have reviewed, which one will make the greatest impact on your effectiveness as a Servant Leader?
Part Two, B: Reflections on Reading Assignment
Instructions:
For this part of your project, you will reflect on the module’s required reading in the Leading at a Higher-Level textbook. As a reminder the required reading for this module is:
Leading at a Higher Level: Chapter 19: Determining Your Leadership Point of View, pp. 313 – 332.
Complete the questions provided below.
What is the value of a “Leadership Point of View”? Would it be difficult for you to develop one?
Respond to the two sets of questions posed in this chapter, one set regarding Key People (p. 314) and one set focusing on Key Events (pp. 315-316).
Identify 3 values from the list provided, and describe how each is expressed in your leadership roles.
Part Three: Foster a Strong Listening Environment
Instructions:
For this part of the project, you will assess the listening environment in your organization. Use the HURIER Model Listening Environment tool to guide you in your assessment.
Foster a Strong Listening Environment
Assess the listening environment within your organization:
Is the importance of listening mentioned in your organization’s mission or vision statement?
Do managers in your organization model effective listening?
Do employees generally believe that senior managers listen to their concerns?
Would women, minorities, and others say that the organization is inclusive and listens to all viewpoints?
Would employees say that the organization is tolerant of individual differences?
Do employees listen to each other?
Do employees listen to customers?
Outline a workforce challenge you are facing:
Describe one significant workplace challenge—specific people and situation where you don’t believe you are always heard.
How does it feel when colleagues don’t listen to you?
What specific components of the HURIER model are involved?
List three specific actions you can take to increase the likelihood that others will listen to you.
Part Four: Facilitate Service Within
Instructions:
In this final part of the course project, you will create an action plan to personally develop further as a service champion. Use the information you acquired from your Service Within Assessment. Reflect on your findings from this activity, then outline your top three priorities for development.
Facilitate Service Within
Recognize internal service:
Who in your organization are the unsung heroes of your internal service team?
In what meaningful ways can you demonstrate your appreciation to employees (not members of your team) who provide service to you?
How can you foster a more service-centered culture by encouraging creativity and fun?
Overcome barriers:
What barriers do you need to overcome or prevent in your organization? (Identify the top three barriers you would like to address.)
How do you plan to prevent or address these?
Observe your environments:
Walk around all parts of your organization’s physical environment and identify any dis-satisfiers that are readily apparent—something is the wrong distance, in the wrong place (both public and private spaces), etc.
Explain how the physical environment you identified (above) impacts the interactions of your employees (socially).
Describe at least three observations, and suggest what changes could be made in each case. Examples: cafeteria, lounge, office, break room, meeting room, reception area, etc.
